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1.5 Based on 65 reviews
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Second time I have been put off by Champion Window Co in Lexington, Ky. Same problem both times. Same defective Windows and same slow response. Will never recommend this window company to anyone. I have called on both occasions and requested a rep to come and look at my Windows. First time they kep questioning me like I had no sense as to what a defective window looks like. Sure enough they were defective. It took weeks and 3 calls to get... Read more

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In 2016 I ordered a sliding glass door with grids. The sales guy did his pitch on the higher quality glass so the heat from the sun doesn't come in. He also said, all of their employees work for Champion. I accepted their offer and ordered prairie grids. On the day of the install, two men showed up to my house and did not introduce themselves. They looked like two homeless men. I allowed them to install my door. While on their break, one... Read more

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I too am very upset with them. I called 3 weeks ago about a window that has been shot by a pellet gun and had to call them again today because they didn't bother to call me back. In this conversation I was asked to either find my paperwork with the window size's or measure the window and call them with the size or they were going to charge me $99.00 for a trip charge. Wasted 3 weeks of time and now they are asking me for this information. To... Read more

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This is Becky Sharpe. I am a customer of yours. I have a complaint on your customer service . I have made several calls to voice my concerns and was promised someone would call me. It had been 3 weeks now and I am still waiting on the call. This really angers me seeing as we spent over 4,000.00 with your company and then you had no problem getting in touch with us....I am very upset and how we have been treated.... Read more

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This company is horrible! I had a group of guys come to my house and the group leader was so rude and hateful to the other for the most ridiculous reasons. I will never call champion for any other work on my home.

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Had my windows patio doors installed in 2001 the first two years it was no service fee after that the service fee was $50 I think I had called them several times and they would charge me $50 . I recently called for service on my window they have jacked up the service fee to $150 I called about 6 times to talk to the service manager and Boston after 10 days of calling when we get back to he tells me that it says in my contract that the service... Read more

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I ordered sliding doors from Champion because I was told they would make them to the size of the openings in the brick walls. They lied to me, they could not make the doors the size of the openings and I had to change the configuration of one of the doors to make it fit, the other door I was told I could use a patio door instead of a sliding door, I am still waiting for the manager to call me back to let me know the difference in the price. I am... Read more

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We asked for a salesman to come to the house for an estimate. The windows were more reasonably priced than anyone else in our area. They called to set up measuring and install in late july for windows and facia for the roof line. The windows are finally in. Still waiting for the install of the facia the management of the facility is very incompetent and has said that they will call back never receive any calls from them. I have to call... Read more

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Gave a estimate on windows in showroom. Then came to our home and the cost was hundreds more. The window seemed strong and well built but we did not go with them. Salesman was a *** and was incensed when we told them no. Money matters in our household.

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Sunroom is not a year old yet. It is leaking through the wall every time it rains, ruining the new carpet that was installed. I paid for gutter gaurds, still has not been installed. Numerous phone calls have been made to the Omaha, NE office with no results. The cedar deck is already falling apart. Do not reccomend Champion Sunroom.

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